Shipping policy

Processing & Delivery Times

Processing Time: 1–2 business days after your order is placed.
Shipping Time: 7–15 business days depending on your destination.
Tracking: You’ll receive a tracking number by email as soon as your order ships.

Shipping Rates & Coverage

Free standard shipping on all orders — no minimum required. We ship worldwide from our international fulfillment warehouse.

Important — Please Verify Your Address

Please double-check your shipping address before completing your order. Nap Tap Store is not responsible for packages delivered to an incorrect address provided at checkout.

If you notice an address error, email info@naptapstore.com within 24 hours of purchase. After that window, we may not be able to intercept the shipment.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in the product or shipping price. We have no control over customs processing times, which may affect overall delivery estimates.

Lost or Delayed Packages

If your order hasn’t arrived within 20 business days of your shipping confirmation, please contact us at info@naptapstore.com with your order number. We’ll investigate and make it right.

Questions?

Our support team is here to help. Reach out at info@naptapstore.com and we’ll get back to you within 1 business day.